• Return Policy:

    All orders are custom and non-refundable. Every door is a made to order product and is considered custom-made and as such is not returnable. If in the rare case that we did not manufacture your custom door as you ordered, we will correct our error if you notify us on the day you pick-up your door, or the day of door delivery/installation. Please inspect your door upon arrival and notify us immediately of any problems. Due to the nature of wood there can be slight color/tonal differences from one piece of wood to another. These differences are natural and contribute to the beauty of our product which is why no refund will be issued based on these variations. Walston Door Company will not replace doors/hardware that break or bow as a result incorrect care and maintenance of the product. If you need to cancel your order and reach out before we have began production this will be considered case by case and refunded minus any credit card fees that have already been processed by placing the online order.

  • Shipping Policy:

    We offer $699 flat rate domestic freight shipping (driveway/curbside delivery) for non-oversized orders under $2,000. For more information click here.
    Your door(s) and hardware will arrive in a wooden crate that is not waterproof and is not intended to be left outside for any length of time.
    You must be home to sign and accept a delivery from Walston Door Company or through the freight shipping carrier. If you are not there at the scheduled delivery time or if you are late, the freight shipping carrier will charge a wait fee that you will be responsible for paying.
    If you cannot schedule a delivery time with the freight carrier and storage fees accrue, Walston Door Company will not be responsible for any fees and you will be held liable for any associated costs. If delivery or pick-up from the terminal is not scheduled in a timely fashion, the carrier may send the shipment to salvage for which Walston Door Company will not be held responsible and refunds are not issued under these circumstances.
    If the wooden crate is in bad shape when it arrives and there is good reason to suspect damage, please REFUSE it (and they will take it back to the terminal) or at the very least make sure the driver notates the damage directly on the delivery receipt. Walston Door Co. will need a copy/picture of the delivery receipt if we need to file a claim and you also must notify us immediately if there is damage. If it is damaged in any way it must be inspected by a freight representative before it can be moved from the original drop off spot or else they will claim you can't prove that it didn't get damaged while you were moving it inside your home. Freight companies have very strict policies about claims so it is best to open the crate and inspect it completely before the driver leaves your property.
    Please keep in mind that LTL deliveries are different from small package deliveries and they are only responsible for lowering the gate lift to your driveway. Depending on the carrier this may be at the end of your curbside.
    If you have a difficult to navigate street you may have to meet the truck and receive the shipment at the closest point to your curbside as possible. Walston Door Company and the freight carrier are not responsible for helping you carry the crate into your home or hiring help so we highly recommend having help available as it will be a couple hundred pounds.
    Delays and damages can occur. Walston Door Company and the freight carrier are not responsible for costs associated with scheduling/rescheduling moving help and/or installation services.