Delivery, Installation, & Shipping

All of our doors are hand crafted in our North Kansas City shop so there is some wait time. Our goal is quality craftsmanship which generally takes 6–10 weeks for production time. Freight shipping can add an addition 3-5 business days. All of our times are ESTIMATES and not guaranteed or by any means a commitment. If you need your door quickly please ask about our expedite fee.

This is typically a job that is referred out to a contractor. Our expertise remains in the door manufacturing and installation business.

Your door(s) and hardware will arrive in a custom wooden crate. Most crates can be handled by 4 or more strong people but some circumstances may be better handled with a forklift. Depending on the freight terminal, some crates will be considered oversized and the carrier may require help getting the crate off the truck. Some carriers will require the crate to be picked up from the terminal in an "oversized" shipment. Walston Door Company and the freight company are not responsible for any additional costs for oversized shipments. If you have a difficult to navigate street you may have to meet the truck and receive the shipment at the closest point to your curbside as possible.

If the wooden crate is in bad shape when it arrives and there is good reason to suspect damage, please REFUSE it (and they will take it back to the terminal) or at the very least make sure the driver notates the damage directly on the delivery receipt. Walston Door Co. will need a copy/picture of the delivery receipt if we need to file a claim and you must also must notify us immediately if there is damage. If it is damaged in any way it must be inspected by a freight representative before it can be moved from the original drop off spot or else they will claim you can't prove that it didn't get damaged while you were moving it inside your home. Freight companies have very strict policies about claims so it is best to open the crate and inspect it completely before the driver leaves your property.

Yes, you must be home to sign and accept a delivery from Walston Door Company or through the freight shipping carrier. If you are not there at the scheduled delivery time or if you are late, the freight shipping carrier will charge a wait fee that you will be responsible for paying. Wooden crates are not waterproof and are not intended to be left outside for any length of time.

No, they will not. Please keep in mind that LTL deliveries are different than small package and they are only responsible for lowering the gate lift to your driveway. They are not responsible for helping you carry the crate into your home so we highly recommend having help available as it will be a couple hundred pounds. Most crates can be handled by 4 or more strong people but some circumstances may be better handled with a forklift. Depending on the freight terminal, some crates will be considered oversized and the carrier may require help getting the crate off the truck. Some carriers will require the crate to be picked up from the terminal in an "oversized" shipment. Walston Door Company and the freight company are not responsible for any additional costs for oversized shipments. If you have a difficult to navigate street you may have to meet the truck and receive the shipment at the closest point to your curbside as possible.